❓ General Questions
betji FAQ — Answers to All Your Questions
From account security to VIP benefits — find everything you want to know about betji in one place.
If a question comes to mind while using betji, this page is your first stop. Below we have provided detailed answers to more than 20 questions across five important sections — account security, verification, depositing money, technical issues, and VIP and cashback benefits. Every answer is kept direct and fact-based so you can find a solution quickly.
All FAQs
Find the relevant question from the sections below and click to view the detailed answer.
Account Security
Create a strong password using a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !) with at least 12 characters. Do not include personal information like your date of birth or name in your password. Do not use your betji password on any other site, and change it regularly.
Change your password immediately and notify betji support — via live chat or by emailing [email protected]. Review your recent login activity. If you believe there has been a financial loss, report that to support as well so prompt action can be taken.
Never. betji or any other trusted institution will never ask for your OTP, bKash PIN, Nagad PIN, or bank card number over the phone, by message, or in chat. If anyone asks for this information, it is a fraud attempt — do not share anything and notify support immediately.
Always check that betji.mom appears in the address bar and confirm the lock icon (HTTPS) in your browser. Domains with slight spelling variations of "betji" — such as bejtii.com or betj1.net — are suspicious. If in doubt, access the site directly from a bookmark and avoid clicking unfamiliar links.
Verification & Documents
A National ID card (NID), passport, or birth registration certificate is generally accepted. Photos of documents must be clear and legible — blurry or damaged images are not accepted. These documents are required to confirm age verification and to protect your account.
Verification confirms that the account belongs to the right person and that the user is 21 years of age or older. It prevents fraudulent activity and keeps your funds secure. Verified accounts are also processed faster, especially at the time of withdrawal.
Rejection is usually caused by a blurry image, an expired document, or a mismatch in name or address. Take a clear photo of the full page of the document in good lighting. If the problem persists, contact us directly via live chat or at [email protected] — the support team can tell you exactly where the issue lies.
Yes. betji uses SSL encryption to keep data secure. Your documents are used solely for verification purposes and are never sold or shared with any third party. Read our privacy policy for more details.
How to Deposit
To deposit at betji you can use bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for all methods is ৳500. Every method is fast and secure.
The minimum deposit amount for every method is ৳500. This means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, depositing less than ৳500 is not possible. New members receive a 200% bonus on their first deposit, up to ৳10,000.
Log in to your betji account and go to the Cashier or Deposit section. Select "Nagad" as the method and enter the amount. Send money from your Nagad to the indicated number and submit the transaction ID. Your wallet balance is usually updated within a few minutes.
Deposits are usually reflected within a few minutes. Bank transfers may take a little longer. If more than 30 minutes have passed, contact support with proof of payment (a screenshot or transaction ID) — via live chat or at [email protected].
Device & Technical Issues
betji is fully browser-based, so no separate app installation is needed. It runs smoothly on Android or iOS smartphones, tablets, laptops, and desktops using Chrome, Firefox, or Safari. Keeping your device's OS updated will give you the best performance.
Open betji.mom in Chrome, tap the three-dot menu, and select "Add to Home screen". On iOS, tap the Share icon in Safari and choose "Add to Home Screen". An icon will then be created that opens betji directly.
If the connection drops, slots or live games pause temporarily. Once reconnected, the session generally resumes from exactly where it left off. If a spin or bet was incomplete, the game server settles it according to the rules — no bet is lost. If you notice an issue, notify support.
First, clear your browser's cache and cookies (Settings → Privacy → Clear browsing data). Then refresh the page. If the problem continues, try a different browser or a different network (switch from mobile data to Wi-Fi or vice versa). If it still is not resolved, contact support.
betji runs most smoothly on the latest versions of Google Chrome or Mozilla Firefox. Safari also works well for iOS users. Some games may not load properly on older or unfamiliar browsers — so keep your browser updated.
VIP & Cashback
betji has three VIP tiers: Bronze, Silver, and Gold. Each tier comes with a weekly cashback benefit — up to 0.5% for Bronze, up to 1.0% for Silver, and up to 1.5% for Gold. The higher the tier, the greater the benefits.
At the end of each week, cashback is calculated at the applicable rate on your total bets and credited directly to your account. Bronze members receive up to 0.5%, Silver members up to 1.0%, and Gold members up to 1.5%. This amount is added as usable balance.
Your VIP tier is evaluated automatically through regular and consistent play. The more active you are, the sooner you create the opportunity to advance to the next tier. Contact support for details about your current tier and progress.
In addition to weekly cashback, members at higher VIP tiers may receive priority support, faster withdrawal processing, special promotional offers, and a dedicated account manager. Gold members enjoy the most attention and benefits.
Yes. Every member starts at the Bronze tier and can gradually move up based on their playing experience and activity. There is no reason to feel discouraged as a new member — enjoy cashback through regular play and gradually work your way toward the Gold tier.
Cashback terms are generally simpler than those for the welcome bonus. Once cashback is credited to your wallet, it is treated as usable balance. If any specific wagering or other conditions apply, confirm those with support — the support team always has the most accurate information.
Still have questions? We are ready to help.
The betji support team is available 24/7 in Bengali and English. Get an instant reply via live chat or reach out by email for more details.
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