betji's Privacy Policy —
Your Data, Your Security
A full explanation of how we collect, use, and keep your personal information safe — presented here in clear and straightforward terms.
1. Introduction & Scope
betji ("we", "us", or "the platform") is an online gaming and betting platform in Bangladesh, built specifically for Bangla-speaking users. When you create an account on betji, use our services, or access the platform, you agree to be fully bound by the terms of this privacy policy.
This policy applies to the betji website (betji.mom) and all associated services. We treat your personal information with the utmost care. Through modern SSL encryption and other technical security measures, we maintain a safe and reliable environment where your data is protected from unauthorized access or misuse.
betji firmly believes that transparency is the best policy. This document is written in plain, clear English so you can easily understand what we do with your information and why.
2. What Information We Collect
betji collects certain types of information to provide you with the right services, protect your account, and continuously improve the platform. Information is always collected for specific purposes and only to the extent necessary.
2.1 Information You Provide Directly
- Full name and date of birth — required for age verification
- Email address and mobile number — the primary means of account communication
- Username and secure password
- Payment information — required details for bKash, Nagad, Rocket, Upay, or bank accounts, used solely for processing transactions
- Supporting identity verification documents where applicable
- Any information you voluntarily share when contacting support
2.2 Technical Information Collected Automatically
- IP address and device type and model
- Browser type, version, and operating system
- Pages visited, session duration, and navigation activity
- Analytical data from cookies and similar tracking technologies
- Gaming history, betting records, and financial transaction details
- Data related to platform usage patterns and preferences
3. How We Use Your Information
Collected information is used only for specific, lawful, and transparent purposes. betji never sells your information unnecessarily or uses it without your consent in any unauthorized way.
- Account management and verification: To complete registration, login, and identity verification processes
- Financial transaction processing: To process deposits of at least ৳500 and withdrawals of at least ৳500 quickly and securely
- Service quality improvement: To analyze user experience and make the platform more refined, reliable, and user-friendly
- Customer support: To provide assistance 24 hours a day, 7 days a week via live chat and email
- Security and fraud prevention: To detect and prevent unauthorized access, suspicious activity, and financial fraud
- Legal and regulatory compliance: To comply with applicable laws and regulations and respond to requests from legitimate authorities
- Important communications: To notify you of policy changes, security updates, or urgent account-related information
4. Cookies & Tracking Technologies
The betji website uses cookies and similar technologies. Cookies are small data files stored in your browser that help personalize your experience and ensure core site functionality.
4.1 Types of Cookies We Use
- Essential cookies: These are required to keep core functions active, including maintaining login sessions and secure connections. Disabling these cookies will prevent important parts of the site from working properly.
- Performance cookies: Used to measure page load speed, identify errors, and analyze user behavior. This information helps us improve our services.
- Functionality cookies: Used to remember your preferred language, display settings, and other personal preferences.
4.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause difficulties with core functions on betji such as logging in or making payments. We recommend keeping at least essential cookies enabled.
5. Data Sharing & Third Parties
betji does not sell your personal information to third parties or disclose it for commercial advertising or any other unauthorized purpose. However, limited information may be shared where necessary for specific service operations.
- Payment partners: Only the minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banking partners, solely to complete transactions.
- Technology service providers: Trusted technology companies engaged for platform hosting, operations, and analytics — each operating under strict confidentiality agreements.
- Legal authorities: Specific information may be disclosed to authorities when required by a valid court order, government directive, or to prevent fraud or illegal activity.
- Business transfers: Applicable in the event of a company restructuring or acquisition, though the new controlling party will also be bound by this privacy policy.
6. Data Protection Measures
betji follows industry-standard security technologies and processes to protect your information. Multi-layered security measures are maintained to ensure a safe and reliable platform.
SSL Encryption
All data transmission is secured through SSL/TLS encryption. No one can read or alter your information while it is being transmitted.
Strict Access Controls
Only authorized and trained staff can access user data. Every access is logged and monitored.
Regular Security Audits
Systems and security processes are regularly reviewed and updated to ensure protection against the latest threats.
Rapid Incident Response
In the event of a security incident, swift action is taken and affected users are notified without delay where necessary.
While we apply the highest security measures, no internet-based service can guarantee 100% protection. As a user, you also have a responsibility — use a strong password and keep your login credentials private.
7. Your Rights
As a betji user, you have certain important rights regarding your information. We respect these rights and aim to respond to your requests within a reasonable time.
- Right to access: You can request to know what information betji holds about you and how it is being used.
- Right to correction: If any of your information is incorrect, incomplete, or outdated, you can request that it be corrected or updated.
- Right to deletion: In certain circumstances, you can request that your personal information be deleted. This may not apply where legal or contractual obligations exist.
- Right to object to processing: You can object to the processing of your information for specific purposes and request that restrictions be applied.
- Right to data portability: Where applicable, you can request your data in a structured, machine-readable format.
- Right to withdraw consent: For any data processing based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, write to [email protected]. Our support team is available around the clock and can assist you in English.
8. Data Retention Period
betji retains your information only for as long as necessary to fulfill the stated purposes, comply with legal requirements, or serve legitimate business interests.
- Active account data: All information required to provide services is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
- Financial transaction records: Transaction records may be retained for an extended period as required under applicable financial laws in Bangladesh.
- Marketing data: If you withdraw your consent, promotional communications will be stopped immediately.
9. Protection of Minors
betji is a responsible gaming platform and we are committed to protecting minors. betji is a platform exclusively for users aged 21 or older, and we do not knowingly collect personal information from any minor.
If you believe a minor is using or attempting to use betji, please notify us immediately at [email protected]. We always take prompt action to protect minors.
10. Changes to This Policy
betji may update this privacy policy from time to time. Revisions may occur due to service improvements, technical changes, or legal requirements. We always manage this process with transparency.
- Before any significant changes, we will post a prominent notice on the website and update the date at the top of the policy.
- For important changes, you may be notified directly at your registered email address.
- Continued use of the platform after changes have been made will be considered acceptance of the updated privacy policy.
- If you object to the new policy, you may request to close your account at any time.
- You are advised to review this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the betji support team. We can assist in both Bangla and English and aim to respond to any privacy-related matter with the highest priority.
Support Team — 24/7
We are available around the clock via live chat and email. Contact us through the following channels for privacy-related requests or complaints.
Live chat — available directly on the platform, 24 hours a day